Front Desk Clerk - LSC

VALENCIA GROUP•Austin, TX

6d•Onsite

About The Position

The Front Desk Clerk is responsible for the overall guest experience at Lone Star Court, from arrival through departure and post-checkout. The role provides warm check-in and check-out service, answers phone calls, acts as a concierge, completes assigned shift tasks, and maintains hotel standards. The clerk also supports hotel operations through reservation and account management, guest-request follow-up, communication with other departments, and adherence to safety and service standards.

Requirements

High school diploma, GED, or accredited courses.
Strong verbal and written communication skills.
Effective time-management and problem-solving skills.
Proficiency operating computers and applications needed to run the front desk.
Ability to work well with a team and demonstrate attention to detail.
Excellent organizational skills and interpersonal abilities.
Ability to work with and understand financial information and data and perform basic arithmetic.
Ability to maintain composure and patience under pressure while multitasking.
Ability to meet the physical requirements of the role, including standing and walking for up to 8 hours; frequently lifting or carrying up to 10 pounds and occasionally up to 30 pounds; handling guest keys; and occasionally crouching, grasping, and lifting boxes.
Comfort working in an office setting and willingness to navigate outdoors and be exposed to all weather conditions.

Nice To Haves

Hotel Operations or Customer Service experience or coursework preferred.
TABC certification preferred but not required.

Responsibilities

Check guests into and out of the hotel, confirming credit and payment methods at check-in and full payment at check-out.
Answer phone calls and provide concierge assistance, including information about local attractions, restaurants, and shopping centers.
Manage reservations for walk-in guests and future stays; review PMS inventory, house count, availability, and rates.
Review daily arrival reports and identify special guest requests or needs, including ADA room requests, room placement, and paid amenities.
Log guest requests, confirm completion, and follow up; communicate guest activities, concerns, and requests to appropriate departments.
Complete assigned shift tasks, initiate and monitor shift lists, prepare closing paperwork, and stock and clean the workspace for the next shift.
Distribute packages and mail to guests as needed.
Block rooms for the Sales team and notify housekeeping about showrooms used for Sales tours.
Manage and resolve guest needs and requests professionally, courteously, and in a timely manner; coordinate guest relocations when necessary.
Direct guests to their rooms and hotel facilities, and inform them about daily functions, special events, promotions, rates, and packages.
Maintain accurate guest accounts, including high-balance and master accounts, vouchers, and gift-certificate redemptions.
Gather, log, and ensure completion of required forms and logbooks, including amenity, tax-exempt, pet-policy, and effort records.
Attend weekly Alice rehearsals, monthly Bravo Meetings and Safety Topic meetings, STAR meetings, and other required meetings; complete required Paycom training.
Anticipate, prevent, identify, and resolve workplace problems; listen to and clarify concerns raised by guests and coworkers.
Maintain regular attendance, personal appearance, demeanor, grooming, and proper uniform; comply with hotel standards and regulations for safe and efficient operations.
Maintain cleanliness and organization in work areas, report unsafe conditions, and ensure hotel equipment is in proper working condition.
Perform additional duties as assigned by the Front Office Manager.