Front Desk Attendant

Mountainside Fitness • Scottsdale, AZ

6d • Onsite

About The Position

Mountainside Fitness is seeking a warm, welcoming, and dependable Front Desk Attendant for its upscale health club. The attendant serves as a friendly, professional first point of contact for members and guests, helps address their needs, provides customer service, and contributes to a positive club experience. The role also supports club safety and cleanliness, basic equipment assistance, and routine office and administrative operations.

The position requires dependability, effective communication, organization, problem-solving, and the ability to manage multiple tasks. Applicants must be at least 16 years old, able to lift at least 30 pounds and maneuver throughout the club and its equipment, and able to perform assigned cleaning tasks. CPR certification is required within 30 days of the start date and is sponsored by Mountainside Fitness at no cost. Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program is also required.

Requirements

• Must be at least 16 years old.
• Must be able to lift a minimum of 30 pounds.
• Must be able to maneuver throughout the club and around equipment.
• Must have the physical ability to complete assigned cleaning tasks.
• CPR certification is required within 30 days of the start date; Mountainside Fitness sponsors it at no cost.
• Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.
• Strong interpersonal skills and the ability to build rapport with a diverse membership.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple tasks.
• Problem-solving and conflict-resolution skills.
• Responsibility, dependability, and consistency, including punctuality, meeting attendance, and completing assigned tasks.
• Ability to communicate effectively and professionally with managers, co-workers, and members.
• Self-motivated and proactive, with initiative to seek out additional duties.
• Ability to provide basic equipment assistance.
• Competence operating basic office equipment, including phones, fax machines, computers, and copy machines.
• Ability to consistently complete simple mathematical functions.

Nice To Haves

• Previous experience in customer service, front desk, or a related field is preferred.

Responsibilities

• Warmly greet and check in members and guests, creating a welcoming first impression.
• Respond promptly and professionally to guest needs, requests, and concerns.
• Communicate relevant guest information to the appropriate departments in a timely manner.
• Provide basic equipment orientation and assistance to members as needed.
• Uphold and enforce club safety policies to protect members and guests.
• Maintain a professional, conservative appearance in accordance with the club dress policy.
• Complete assigned cleaning tasks to help maintain a clean and safe environment.
• Operate standard office equipment, including phones, computers, and copy machines.
• Accurately perform basic math functions related to daily operations.
• Complete tasks and assignments consistently and thoroughly, communicating concerns and messages to management.
• Arrive on time, attend meetings, and communicate professionally with managers, co-workers, and members.
• Seek out additional duties and demonstrate self-directed behavior.

Benefits

• Complimentary gym membership.
• Deep personal training discounts.
• Onsite childcare.
• Consistent schedules that stay the same week to week.
• Flexible pay for hourly employees, with access to earnings when needed.
• Growth opportunities, with all General Managers promoted from within.
• CPR certification sponsored by Mountainside Fitness at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed