Guest Services - Front Desk Attendant - TownePlace Suites, Westport, MA
Lafrance Hospitality•Westport, MA
About The Position
TownePlace Suites by Marriott in Westport is seeking a guest-focused Front Desk Attendant to provide a welcoming and professional experience for hotel guests. The role offers opportunities for cross-training, career growth, mentorship, and professional skills development. The position is part-time, with shifts from 3–11 PM, typically two to three shifts per week, and requires weekend availability. Pay is $16–$18 per hour.
Requirements
- Customer service experience.
- Attention to detail.
- Reliability.
- Ability to work independently and as part of a team.
- Weekend availability.
Nice To Haves
- Marriott experience is a plus but is not required.
Responsibilities
- Maintain a warm, welcoming, and professional demeanor when interacting with guests.
- Check guests in and out, ensure proper payment, note and fulfill special requests, and record accurate information.
- Answer the phone professionally and helpfully.
- Follow procedures for posting charges and settling guest accounts.
- Address and resolve guest problems effectively to increase guest satisfaction.
- Learn and follow emergency procedures and hotel policies.
- Be punctual for scheduled shifts.
Benefits
- 401(k) matching
- Hotel and travel discounts for team members and their families
- Company-wide travel discount program
- Referral bonus incentive, with the opportunity to earn up to $500
- Company-wide year-round and seasonal incentives
- Retention bonus incentive
- Annual review program
- Opportunities for cross-training, career growth, and mentorship
- Paid training
- DailyPay, allowing employees to access earnings on a chosen day
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
