Guest Services - Front Desk Attendant - TownePlace Suites, Westport, MA

Lafrance Hospitality•Dartmouth, MA

1d•$16 - $18•Onsite

About The Position

TownePlace Suites by Marriott in Westport, Massachusetts is seeking a guest-focused Front Desk Attendant. The role involves welcoming guests and supporting a positive hotel experience through check-in and check-out, handling payments and guest accounts, answering calls, and resolving guest concerns. The position is part-time, with 3–11 p.m. shifts, two to three shifts per week, and weekend availability required. The hotel describes a friendly work environment and opportunities for cross-training, career growth, and mentorship.

Requirements

Customer service experience.
Attention to detail.
Reliability.
Ability to work independently and as part of a team.
Weekend availability.
Friendly, welcoming personality and a self-motivated, guest-focused approach.

Nice To Haves

Marriott hotel experience is a plus but is not required.

Responsibilities

Maintain a warm, welcoming, and professional demeanor when interacting with guests.
Check guests in and out, collect proper payment, record accurate information, and note and fulfill special requests.
Answer the phone professionally and helpfully.
Follow procedures for posting charges and settling guest accounts.
Address and resolve guest problems to increase guest satisfaction.
Know emergency procedures and hotel policies.
Be punctual for scheduled shifts.