1st Shift Front Desk Attendant - BCY

Bass Pro Shops•Memphis, TN

About The Position

The Front Office Attendant at Big Cypress delivers friendly, professional service and works to ensure guest satisfaction during every interaction. The role includes welcoming guests, supporting registration and payment transactions, answering and routing calls, sharing accurate information about resort services and local attractions, and addressing guest concerns with empathy and discretion. The attendant also manages reservations using company software, maintains required records, and helps keep the Registration and affiliate desks clean and consistent with brand standards. The position works under direct supervision using established policies and procedures, with work reviewed by a supervisor.

Requirements

High school diploma or equivalent.
Ability to read, write, speak, hear, and understand English.
Basic computer skills, including use of computer hardware, word-processing software, and internet browsers.
Writing, reading comprehension, and oral comprehension skills.
Knowledge of administrative and clerical procedures, systems, files, records, and office terminology.
Analytical and critical-thinking skills, including gathering and organizing information, recognizing patterns, evaluating alternatives, and solving problems.
Knowledge of customer and personal service principles, including assessing customer needs and evaluating satisfaction.
Ability to stand for extended periods, regularly walk, and perform computer work; seldom or never sits.
Ability to lift up to 50 pounds occasionally; the physical requirements section also describes lifting up to 50 pounds frequently.
Ability to work in all elements of the outdoor environment.
Specific vision abilities including close, distance, color, peripheral vision, and depth perception.

Nice To Haves

Previous hospitality experience is preferred but not required.

Responsibilities

Greet guests and visitors professionally and warmly; assist with guest registration, room assignments, and payment processing.
Proactively assist guests and maintain knowledge of rooms and resort offerings while completing transactions accurately and promptly.
Answer calls promptly and professionally, and route calls and messages to the appropriate departments or individuals.
Stay current on company policies and offerings and provide guests with accurate information about services, amenities, and local attractions.
Handle guest complaints and concerns with empathy, efficiency, and confidentiality; escalate issues when necessary while maintaining guest satisfaction.
Maintain records, logs, and reports as required.
Manage bookings and reservations, and occasionally cancellations, using company-assigned software; troubleshoot or escalate issues as needed.
Partner across the company to streamline communications and understand the impact of the role.
Maintain cleanliness and brand standards at the Registration and affiliate desks.
Perform other duties as assigned.