1st Shift Front Desk Attendant - BCY

Bass Pro Shops•Memphis, TN

About The Position

The Front Office Attendant with Big Cypress delivers friendly, professional service and helps ensure guest satisfaction during every guest interaction. The role handles guest registration, room assignments, payment processing, calls and messages, reservations, and guest questions or concerns. The attendant maintains knowledge of company policies, services, amenities, and local attractions; keeps records and reports; and maintains registration and affiliate desks according to cleanliness and brand standards. The position works under direct supervision using established policies and procedures, with work reviewed by a supervisor and limited opportunity for independent judgment. The stated shift is 7:00 AM–3:00 PM, with days and times varying.

Requirements

High school diploma or equivalent.
Ability to read, write, speak, hear, and understand English.
Basic computer skills, including use of computer hardware and common software.
Writing, reading comprehension, and oral comprehension skills.
Knowledge of clerical and administrative procedures, records, and filing systems.
Analytical and critical-thinking skills, including gathering and organizing information, identifying problems, and evaluating solutions.
Knowledge of customer and personal service principles, including assessing needs and evaluating guest satisfaction.
Ability to stand for extended periods, walk regularly, and perform computer work.
Ability to frequently lift up to 50 pounds and work in outdoor environmental conditions.
Vision abilities including close, distance, color, peripheral vision, and depth perception.

Nice To Haves

Previous hospitality experience is preferred but not required.
Ability to generate creative ideas and solutions.

Responsibilities

Greet guests and visitors professionally and provide assistance, including guest registration, room assignments, and payment processing.
Maintain accurate and timely transactions while demonstrating knowledge of rooms and the resort.
Answer calls promptly and professionally, and route calls and messages to the appropriate departments or individuals.
Provide accurate information about company policies, offerings, services, amenities, and local attractions.
Handle guest complaints and concerns empathetically, efficiently, and confidentially; escalate issues when necessary.
Maintain required records, logs, and reports.
Manage bookings, reservations, and occasional cancellations using company-assigned software; troubleshoot or escalate issues as needed.
Work in partnership across the company to streamline communications and understand the impact of the role.
Maintain the cleanliness and brand standards of the Registration and affiliate desks.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.