PT Front Desk Attendant - BCY

Bass Pro Shops • Memphis, TN

7d

About The Position

The Front Office Attendant with Big Cypress delivers friendly, professional service and supports guest satisfaction in every interaction. The role includes welcoming guests, assisting with registration and room assignments, processing payments, responding to calls, providing information about resort services and local attractions, and addressing guest concerns with empathy and confidentiality. The attendant also manages reservations and records using company-assigned software, maintains the Registration and affiliate desks to cleanliness and brand standards, and works across the company to support effective communication. The position is part-time, with an overnight shift listed as 11:00 PM–7:00 AM; days and times vary. Work is performed under direct supervision according to defined policies and procedures, and is reviewed by a supervisor.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively in writing and understand work-related written materials.
• Basic computer skills, including use of computer hardware, word-processing software, and internet browsers.
• Oral comprehension and ability to listen to and understand spoken information.
• Knowledge of clerical and administrative procedures, including managing files and records.
• Analytical and critical-thinking skills, including gathering and organizing information, identifying problems, and evaluating solutions.
• Knowledge of customer and personal service principles, including assessing customer needs and evaluating satisfaction.
• Ability to stand for extended periods and regularly walk; the posting also describes frequent lifting of up to 50 pounds.
• Ability to work in all elements of the outdoor environment.
• Ability to read, write, speak, hear, and understand English.
• Close, distance, color, peripheral, and depth perception vision abilities.

Nice To Haves

• Previous hospitality experience is preferred but not required.

Responsibilities

• Greet guests and visitors professionally and warmly; assist with guest registration, room assignments, and payment processing.
• Proactively assist guests and maintain knowledge of rooms and resort offerings while completing transactions accurately and efficiently.
• Answer calls promptly and professionally, and route calls and messages to the appropriate departments or individuals.
• Provide accurate information about company policies, services, amenities, and local attractions.
• Handle guest complaints and concerns empathetically, efficiently, and confidentially; escalate issues when necessary while supporting guest satisfaction.
• Maintain required records, logs, and reports.
• Manage bookings and reservations and occasionally process cancellations using company-assigned software; troubleshoot or escalate issues as needed.
• Collaborate across the company to streamline communications and understand the impact of the role.
• Maintain the Registration and affiliate desks according to cleanliness and brand standards.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED