2nd Shift Front Desk Attendant - BCY

Bass Pro Shops•Memphis, TN

About The Position

The Front Office Attendant at Big Cypress Lodge delivers friendly, professional service and works to ensure guest satisfaction in every interaction. The role includes greeting and assisting guests, handling registration and payment transactions, responding to phone calls, providing information about resort services and local attractions, and addressing guest concerns with empathy and confidentiality. The attendant also manages records and reservations, maintains the Registration and affiliate desks to cleanliness and brand standards, and collaborates across the company to support effective communication. The role is performed under direct supervision, with work reviewed by a supervisor and limited opportunity for independent judgment.

Requirements

High school diploma or equivalent.
Ability to communicate effectively in writing and understand written work-related materials.
Basic computer skills, including use of computer hardware, word processing software, and internet browsers.
Listening and oral comprehension skills.
Knowledge of clerical and administrative procedures, including managing files and records.
Analytical and critical-thinking skills, including gathering and organizing information, identifying problems, and evaluating solutions.
Knowledge of customer and personal service principles, including assessing customer needs and evaluating satisfaction.
Ability to develop creative approaches to solving problems.
Ability to read, write, speak, hear, and understand English.
Ability to stand for extended periods, walk regularly, perform computer work, and work outdoors in all elements.
Ability to frequently lift up to 50 pounds.
Vision abilities including close, distance, color, peripheral vision, and depth perception.

Nice To Haves

Previous hospitality experience.

Responsibilities

Greet guests and visitors professionally and warmly; handle guest registration, room assignments, and payment processing as needed.
Proactively assist guests and maintain knowledge of rooms and resort offerings while completing transactions accurately and efficiently.
Answer calls promptly and professionally, and route calls and messages to the appropriate departments or individuals.
Provide guests with accurate information about company policies, services, amenities, and local attractions.
Address guest complaints and concerns with empathy, efficiency, and confidentiality, escalating issues when necessary.
Maintain required records, logs, and reports.
Manage bookings, reservations, and occasional cancellations using company-assigned software; troubleshoot or escalate issues as needed.
Uphold partnerships across the company to streamline communications and understand the impact of the role.
Maintain the cleanliness and brand standards of the Registration and affiliate desks.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.