Front Desk Attendant

VANTAGE CREDIT UNION•Wentzville, MO

1d•$18 - $0•Onsite

About The Position

The Front Desk Attendant supports member service and daily branch operations. The role welcomes members and visitors, builds relationships, identifies needs, provides personalized solutions, and supports membership growth through referrals and community-based business development. The attendant responds to account and loan inquiries, completes routine member transactions, coordinates referrals and applications, and helps new members with personalized onboarding plans. The position also supports branch administration, security, scheduling, inventory, balancing, inspections, audits, and systems testing. It coordinates with branch staff and other credit union departments, maintains the confidentiality and security of member information, and follows credit union policies and government regulations. The role is based at the Wentzville Parkway location in Wentzville, Missouri, and is full-time on the day shift.

Requirements

At least one year of experience in a sales or service position.
Ability to think independently, identify problems and solutions, and develop and execute action plans.
Knowledge of credit union operations, including loan and deposit products and departmental operations.
Ability to keep current with industry trends and regulatory changes.
Sensitivity to credit union philosophy and ability to serve members according to their individual needs.
Strong time management, organization, prioritization, adaptability, and ability to meet deadlines while maintaining service standards.
Professional interpersonal skills, diplomacy, conflict resolution, negotiation, and ability to work effectively with team members.
Accuracy and attention to detail, including maintaining teller drawer and vault balances.
Strong oral and written communication skills, including correct grammar and spelling.
Dependability, integrity, ownership, and responsibility for branch operations.
Analytical ability, willingness to ask discerning questions, and strong understanding of position-related software and programs.
Ability to occasionally remain stationary while standing or sitting for a prolonged period.
Ability to occasionally travel or move between office locations or departments.
Ability to occasionally lift, move, or adjust objects up to 20 pounds.
Ability to communicate constantly through verbal, email, and chat channels; email and chat may require consistent use of a keyboard and mouse or another electronic device.
Ability to work in a commercially reasonable temperature-controlled environment and occasionally conduct temporary exterior site reviews in wind, rain, or snow.

Nice To Haves

At least one year of experience in a financial institution is preferred.
Some college education is desirable.
Attendance at credit union industry seminars, workshops, and conventions may be required.
Ongoing professional development is expected.

Responsibilities

Meet individual performance goals while contributing to branch and credit union goals.
Build member relationships, identify needs, and deliver personalized solutions.
Support membership growth through referrals and community-based business development; recommend cross-sell opportunities.
Welcome individuals, build rapport, reinforce the brand promise, and identify potential member needs.
Keep public areas stocked and maintained to support a positive member experience.
Assist members with account and loan inquiries, including fraud forms, wire transfers, instant cards, and account closures.
Assign loan applications, deposit applications, and member referrals to appropriate team members and ensure timely follow-up.
Develop personalized onboarding action plans for new members.
Handle cash advances, bond cashing, coin machine usage and transactions, PTM-related issues, and routine transactions using the cash recycler.
Assist with systems testing as required.
Complete branch inspection logs, vault balancing, end-of-day branch balancing, instant issue balancing, alarm testing, and branch audits.
Order monthly branch supplies within budget guidelines.
Coordinate appointments, walk-in member flow, staff coverage, and the branch calendar; use the appointment scheduling tool and support leadership with calendar management.
Assist branch management with opening and closing the building, following established procedures and securing access points.
Perform daily security checks.
Comply with credit union policies and government regulations; securely maintain member information and records and coordinate with relevant credit union departments.
Maintain confidentiality.
Perform other tasks as assigned.