Front Desk Attendant

Fitness Formula Clubs (FFC) • Chicago, IL

1d

About The Position

The Front Desk Attendant welcomes members and guests, supports their check-in and front desk needs, and serves as a liaison between current and prospective members and the Membership Department. The role includes answering calls, handling questions and concerns, performing front desk opening and closing functions, and processing payments. The attendant is expected to help maintain a clean, safe, and healthy club environment and attend required meetings.

This is a part-time position at FFC West Loop, with required shifts on Saturdays from 9 a.m. to 3 p.m. and Sundays from 10 a.m. to 3 p.m. Compensation is $17.05 per hour. Employees must complete FFC’s hospitality training program, including multiple courses during their first 90 days; the manager will provide role-specific training information and dates upon hire.

Requirements

• Availability to work Saturdays from 9 a.m. to 3 p.m. and Sundays from 10 a.m. to 3 p.m.
• Attendance at required department and club staff meetings.
• Completion of mandatory hospitality training, including multiple courses during the first 90 days.

Responsibilities

• Greet members by name and create a positive first impression of the club.
• Check in members and guests.
• Act as a liaison between current and prospective members and the Membership Department.
• Answer incoming calls professionally.
• Address member questions, concerns, and complaints, and provide additional support to the Membership Experience Manager as needed.
• Perform front desk opening and closing functions.
• Take payments as needed and ensure the cash drawer is balanced at the beginning and end of the shift.
• Attend required department and club staff meetings.
• Provide a clean, safe, and healthy environment for members, guests, and co-workers.
• Complete the required hospitality training program and role-specific training.

Benefits

• Dental insurance through Blue Cross Blue Shield of Illinois.
• Vision insurance through Blue Cross Blue Shield of Illinois.
• Company 401(k) match.
• Discounts on fitness certifications, including Pilates, Yoga, and Personal Trainer certifications.
• Access to FFC University courses and discounted certifications.
• Complimentary access to all FFC locations.
• 25% off spa services, retail, and fitness classes.
• Employee appreciation programs and perks, including pet insurance and T-Mobile discounts.
• Training and development.
• Wellness resources.
• Employee discounts.
• Inclusive and welcoming team environment.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed