Front Desk Attendant (4598)
About The Position
The Front Desk Attendant greets and registers hotel guests and checks them out, supporting the hotel’s efforts to provide outstanding guest service and financial profitability. The role may include day, swing, or overnight shifts, including midnight to 8 a.m. The attendant completes guest registration and checkout, handles payments and related transactions, answers questions about hotel services and the local area, promotes hotel offerings, and responds to guest requests and complaints. The position requires frequent standing, walking, bending, lifting, and carrying, along with continuous customer interaction and the ability to remain positive and multitask in a busy environment.
Requirements
- Must be at least 18 years of age.
- Must be legally able to work within State and Federal guidelines.
- Able to stand and walk continuously throughout each shift, with sitting permitted only during breaks.
- Frequently push, pull, bend, and stoop.
- Frequently bend, lift, and carry up to 50 pounds without assistance.
- Able to engage in constant face-to-face customer interactions and speak with a professional demeanor.
- Maintain a neat, well-groomed appearance.
- Able to multitask and remain positive in busy working conditions.
Nice To Haves
- One year of hotel front desk experience preferred.
Responsibilities
- Greet guests and complete registration, including entering and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and directing guests to their rooms.
- Assist guests with checkout, ensuring rooms and services are accounted for and processing point-of-sale transactions, cash, credit and debit cards, other payment types, foreign currency, change, and gift certificates or cards.
- Maintain knowledge of room categories, rates, packages, promotions, the local area, and other hotel information, and answer guest questions and inquiries.
- Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
- Handle guest complaints, investigate issues, and resolve or negotiate solutions to support guest satisfaction.
- Receive, enter, retrieve, and relay messages to guests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
