Front Desk Attendant

VANTAGE CREDIT UNION • O'Fallon, MO

1d • $18 - $0 • Onsite

About The Position

The Front Desk Attendant supports credit union members and branch operations by providing welcoming, personalized service and helping members with account, loan, and transaction needs. The role builds member relationships, identifies needs, supports membership growth through referrals, and directs applications and referrals to the appropriate team members for follow-up. It also helps new members get started through personalized onboarding action plans.

As the primary contact for services such as cash advances, bond cashing, coin machine transactions, and PTM issues, the attendant also uses the cash recycler and handles routine member transactions. The position completes operational and security tasks, including balancing, inspections, alarm testing, supply ordering, scheduling support, and opening and closing procedures. It maintains confidentiality and complies with credit union policies and government regulations while coordinating with relevant internal departments.

The position is full-time and entry-level, located at Progress Point in O’Fallon, Missouri. It is a day-shift role with an hourly salary range starting at $18.00. Work takes place in a commercially reasonable, temperature-controlled environment, with occasional travel between office or department locations and occasional exterior site reviews.

Requirements

• At least one year of experience in a sales or service position.
• Ability to think independently, identify problems and solutions, and develop and execute action plans.
• Thorough knowledge of credit union operations, including loan and deposit products and departmental operations.
• Ability to keep current with industry trends and regulatory changes.
• Understanding of the credit union philosophy and the differences between a credit union and a bank, with a member-centered approach.
• Strong time-management and organizational skills, including the ability to process a high volume of work, prioritize tasks, adapt to changing situations, and meet deadlines while maintaining service standards.
• Professional interpersonal skills, tact and diplomacy in difficult situations, negotiating skills, and the ability to work effectively with others.
• Accuracy and attention to detail, including the ability to keep a teller drawer and vault balanced.
• Professional oral and written communication skills, including correct grammar and spelling.
• Dependability, integrity, ownership, and a strong sense of responsibility for branch operations.
• Analytical ability, confidence asking discerning questions, and a strong understanding of programs and software used in the role.
• Ability to occasionally remain stationary while standing or sitting for prolonged periods.
• Ability to occasionally travel or move between office locations or departments.
• Ability to occasionally lift, move, or adjust objects weighing up to 20 pounds.
• Ability to communicate constantly through verbal, email, and chat channels, with consistent use of a keyboard and mouse or another electronic device for digital communication.
• Ability to occasionally conduct temporary exterior site reviews in wind, rain, or snow.

Nice To Haves

• At least one year of experience in a financial institution.
• Some college education.

Responsibilities

• Meet individual performance goals while contributing to branch and credit union goals.
• Build member relationships by identifying needs and delivering personalized solutions.
• Support membership growth through referrals and community-based business development.
• Recommend and refer cross-sell opportunities to enhance member value and loyalty.
• Warmly greet visitors and members, express appreciation as they depart, build rapport, and identify potential needs.
• Keep public areas stocked and maintained in a way that supports a positive member experience and reflects the credit union’s brand.
• Assist with account and loan inquiries, including fraud forms, wire transfers, instant cards, and account closures.
• Assign new loan applications, deposit applications, and member referrals to appropriate team members and support timely follow-up.
• Develop personalized onboarding action plans for new members.
• Handle cash advances, bond cashing, coin machine usage and transactions, and PTM-related issues as the primary point of contact.
• Use the cash recycler and complete routine member transactions as needed.
• Assist with systems testing as required.
• Complete daily and monthly tasks, including inspection logs, vault and branch balancing, instant issue balancing, alarm testing, and branch audits.
• Order monthly branch supplies while maintaining adequate inventory within budget guidelines.
• Coordinate appointment setting, walk-in member flow, and staff coverage for lunches, vacations, and PTO; maintain the branch calendar.
• Use an appointment scheduling tool and support leadership with calendar management.
• Assist branch management with secure and timely building opening and closing procedures.
• Perform daily security checks and secure access points at the end of the day.
• Maintain member information and records securely, comply with credit union policies and government regulations, and coordinate with audit, retail operations, compliance, credit resolutions, centralized lending, and quality assurance.
• Maintain confidentiality at all times.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED