Front Desk Attendant

Castle Group•Bonita Springs, FL

About The Position

The Front Desk Attendant professionally and efficiently handles residents’ requests and needs as they enter the community or building. The role provides exemplary service consistent with Castle Group’s values and mission, demonstrating outstanding customer service as a representative of Castle Royal Service. The attendant greets and assists residents and guests, answers phones and questions, documents transactions and issues, maintains activity logs and incident records for the Property Manager, and escalates concerns when needed. The position also involves monitoring emergency response and, where applicable, electronic security systems; following safety procedures; and logging and tracking packages. Depending on the shift, overnight activities may be required. Other duties may be assigned.

Requirements

High school diploma or equivalency required.
Effective written and verbal communication skills.
Excellent customer service skills, including strong conflict resolution and de-escalation techniques.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, and stressful situations.
Ability to lift 30 pounds while following appropriate safety procedures.
Ability to stand upright for long periods, walk and climb stairs, and navigate the property or building as required.
Ability to type and use a computer monitor, handle and grasp objects and equipment, reach with hands and arms, and repeat motions with wrists, hands, and fingers.
Ability to hear, understand, and respond appropriately to verbal requests in person and over the telephone.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Ability to stoop and bend.

Nice To Haves

One or more years of administrative or hospitality experience.
Fluency in multiple languages.

Responsibilities

Greet residents and guests upon entry and respond to requests, questions, and other needs.
Document issues or transactions as needed.
Develop an understanding of Association policies and requirements.
Identify the appropriate department or person to involve when an issue needs escalation.
Develop knowledge of surrounding areas and attractions.
Answer phones promptly and respond to questions and requests, using support resources when needed.
Track activity logs, incident reports, records, and forms for the Property Manager’s daily review.
Escalate concerns and issues to the Property Manager for immediate resolution when necessary.
Monitor the Emergency Response System and respond in a timely and efficient manner.
Monitor and control Electronic Security Control Systems, if applicable.
Follow all safety precautions and procedures while performing duties.
Log packages and track them until resident pick-up or delivery, when applicable.
Handle overnight activities when required by the shift.
Perform other duties and responsibilities as assigned.