Front Desk
About The Position
The Front Desk Attendant, also referred to as a Fighter, is the face of EBF and owns the customer service experience for members and guests. The role calls for a compassionate, engaged, and spirited person who embodies the heart and mind of a fighter. The goal is to provide an exceptional experience so that customers do not leave unhappy. The attendant greets and checks in members and guests, handles customer-service matters, sells products and services, maintains facility cleanliness, and coordinates Pro-Shop ordering, restocking, and cleanliness. The position also includes phone and complaint handling, reporting, and opening and closing procedures. Training-related matters go to the Head Trainer; operations and front-desk matters go to the Front Desk Manager.
Responsibilities
- Resolve customer-service-related issues.
- Help ensure customers do not leave unhappy.
- Support a positive and welcoming environment in the facility.
- Maintain facility cleanliness.
- Coordinate Pro-Shop ordering, restocking, and cleanliness.
- Greet and check in members and guests.
- Sell products and services, including tours and Pro-Shop items.
- Answer phone calls and handle complaints, concerns, and questions, routing them to the appropriate person.
- Direct training-related matters to the Head Trainer and operations or front-desk matters to the Front Desk Manager.
- Complete end-of-shift reports and facility walk-through reports.
- Complete opening and closing checklists and walk-throughs, and follow opening and closing procedures.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
