Front Desk Attendant

Holiday Inn Express-Orangeburg • Holiday Inn Express & Suites- Orangeburg, SC

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About The Position

The Front Desk Attendant provides exceptional guest service and creates a welcoming, professional environment for hotel guests. As the first point of contact, the attendant greets guests, manages check-in and check-out, handles reservations, and responds to questions and concerns. The role maintains accurate guest records, processes payments, and supports a smooth, enjoyable guest experience throughout each stay. The overall objective is to deliver friendly, efficient, and personalized hospitality while representing IHG Hotels & Resorts' commitment to quality, comfort, and guest satisfaction.

Requirements

• Excellent customer service and communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to multitask in a fast-paced hospitality environment.
• Basic computer skills and familiarity with hotel reservation systems.
• Professional appearance and positive attitude.
• Strong attention to detail and organizational skills.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Welcome and greet guests in a friendly, professional, and courteous manner.
• Perform guest check-in and check-out procedures efficiently and accurately.
• Manage room reservations, cancellations, and modifications.
• Answer incoming telephone calls and respond to guest inquiries.
• Provide information about hotel amenities, services, policies, and local attractions.
• Handle guest complaints and resolve concerns promptly to maintain guest satisfaction.
• Process payments, manage cash transactions, and maintain accurate billing records.
• Communicate with housekeeping and maintenance departments regarding room availability and guest requests.
• Maintain accurate guest information and protect confidential guest records.
• Follow IHG brand standards, hotel policies, and customer service expectations.
• Maintain a clean, organized, and professional front desk area.
• Promote guest loyalty and encourage positive guest experiences.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed