Front Desk Attendant

Castle Group•Clermont, FL

About The Position

The Front Desk Attendant is responsible for professionally, effectively, and efficiently handling residents’ requests and needs when they enter the community or building. The attendant provides exemplary service consistent with Castle Group’s values and mission and performs responsibilities with outstanding customer service as a representative of Castle Royal Service. The position involves greeting residents and guests, responding to requests, handling phones and records, monitoring emergency and security systems, managing packages when applicable, and escalating concerns to the Property Manager. Depending on the shift, the attendant may be required to handle overnight activities. Duties and responsibilities may change or be supplemented based on organizational needs.

Requirements

High school diploma or equivalency required.
Effective written and verbal communication skills.
Excellent customer service skills, including strong conflict resolution and de-escalation techniques.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, and stressful situations.
Ability to lift 30 lbs. following appropriate safety procedures.
Ability to stand upright for long periods, walk, climb stairs, and navigate the property or building as required.
Ability to type and use a computer monitor extensively; handle, grasp, and feel objects and equipment; reach with hands and arms; repeat motions with wrists, hands, and fingers; stoop and bend.
Ability to hear, understand, and respond appropriately to verbal requests in person and over the telephone.
Ability to respond verbally in an understandable and professional manner in person and over the telephone.

Nice To Haves

1+ years of administrative or hospitality experience preferred.
Fluency in multiple languages is desirable but not necessary.

Responsibilities

Greet residents and guests upon entry and respond to requests, questions, and other needs.
Document issues or transactions as needed.
Develop an understanding of Association policies and requirements.
Understand which department or person to contact when an escalation is needed.
Develop knowledge of surrounding areas and attractions.
Answer phones promptly, respond to questions and requests, and identify support resources when needed.
Track activity logs, incident reports, records, and forms for the Property Manager’s daily review.
Escalate concerns and issues to the Property Manager for immediate resolution when necessary.
Monitor the Emergency Response System and respond in a timely and efficient manner.
Monitor and control Electronic Security Control Systems, if applicable.
Follow all safety precautions and procedures while performing duties.
Log packages and track them until pickup or delivery to the resident, when applicable.
Handle overnight activities when required depending on the shift.
Perform other duties and responsibilities as assigned.