Front Desk Associate

IFH CT OPERATIONS, INC • Carlsbad, NM

13d • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to deliver first-rate service, foster member satisfaction and loyalty, and promote Ignite Fitness Holdings-Planet Fitness’s Mission, Vision, and Values. The role involves balancing multiple tasks while maintaining a professional, welcoming demeanor in a fast-paced retail environment. The position is full-time and located in Carlsbad, New Mexico. The schedule is fixed, with availability discussed with the Hiring Manager; weekend hours depend on club needs, and open or flexible availability is a plus. Initial training hours and schedules may vary based on facility needs.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Able to manage multiple responsibilities.
• Solid work ethic and strong decision-making and problem-resolution skills.
• Self-starter able to take initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Hard-working, enthusiastic, and energetic.
• Able to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members and bid them farewell in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of the shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (for full-time positions).
• Paid time off (for full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED