Front Desk Associate

Marriott • Reno, NV

10d

About The Position

The Front Desk Associate, described in the posting as a Guest Experience Specialist, helps create a memorable and unique guest stay by taking ownership of the guest experience throughout the hotel. The position goes beyond traditional front desk duties and involves moving around the hotel to meet operational needs, respond to guest requests, complete reports, deliver quality meals, and share information about the local area. Associates are empowered to take initiative and approach their work with a guest-first mindset.

The role requires following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Associates are expected to perform other reasonable job duties as requested. Marriott International describes itself as an equal opportunity employer committed to welcoming all, providing access to opportunity, valuing associates’ varied backgrounds, and preventing discrimination on protected bases. Element emphasizes an eco-minded philosophy, well-being, and helping travelers maintain a sense of balance while away from home.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Take ownership of the guest experience in the main areas of the hotel with a guest-first mindset.
• Process operational needs and address guest requests.
• Complete reports.
• Deliver quality meals.
• Share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED