Front Desk Associate

EXOS•Chicago, IL

11d

About The Position

Exos is seeking a Front Desk Associate to provide personalized customer service to fitness center members and support membership enrollment, front desk operations, reporting, inventory tracking, and facility upkeep. The associate works with the Manager on payroll coordination and helps address member concerns professionally and promptly. The role requires a high school diploma, strong organizational and customer-service skills, knowledge of Google and Microsoft Office applications, and highly developed written and verbal communication skills. Compensation ranges from $15.00 to $25.00 per hour; pay may vary based on location, specialty, certifications, work experience, and business needs. Exos describes benefits for eligible full-time employees, including health insurance, life and disability benefits, a 401(k) plan, and paid time off. A variety of part-time benefits may also be available, subject to eligibility requirements.

Requirements

High school diploma.
Strong organizational skills and a customer-service-oriented approach.
Knowledge of Google applications and Microsoft Office applications.
Highly developed written and verbal communication skills.

Responsibilities

Provide personalized member customer service with a positive, enthusiastic, and helpful attitude.
Greet and welcome new fitness center members, assist with membership enrollment, and support front desk operations.
Coordinate with the Manager to ensure accurate payroll.
Assist with financial tracking reports.
Maintain accurate tracking of locker and towel service programs and inventory items.
Assist with accurate fitness center membership reports and complete monthly membership audits.
Respond to members’ concerns, suggestions, and complaints in a timely, professional, and consistent manner.
Help keep fitness centers well stocked and clean.
Perform other duties as needed.