Front Desk
About The Position
The Front Desk Associate, based at the Skaneateles Community Center in Skaneateles, NY, greets members and guests and develops familiarity with the facility, its services, and amenities. The role welcomes new clients, answers inquiries, builds trust, processes transactions, handles money, and contributes to facility cleanliness. The center offers fitness, wellness, aquatics, ice sports, childcare, and summer camps across more than 100,000 square feet. The associate supports an inviting, safe, and well-maintained facility by providing helpful service, following facility and Arch Amenities Group policies and standards, completing applicable paperwork and financial reporting, maintaining supplies and procedures, and assisting with equipment and event setup. The position calls for evening, night, and weekend availability, with availability to work holidays and flexible hours.
Requirements
- Customer service experience.
- Previous experience handling money.
- Excellent communication and customer service skills, and a strong work ethic.
- Efficient, well-organized, and able to manage multiple duties simultaneously.
- Professional manner, discretion, and appearance.
- Excellent verbal and written skills.
- Energetic, enthusiastic, and motivational.
- Strong team-player skills.
- Proficiency with appropriate computer skills and office equipment.
- Ability to lift 25 pounds.
- Availability to work nights, weekends, and holidays, with flexible hours.
- Ability to stand for long periods.
- Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
- High school graduation is preferred; students with the correct and approved New York State working papers may also be considered.
Responsibilities
- Provide the Arch Amenities Group experience by following the organization's BTE standards, mission, values, expectations, and brand standards.
- Adhere to facility and Arch Amenities Group policies.
- Report incidents and accidents to the manager on duty.
- Submit required paperwork and financial reports according to company policy.
- Develop and maintain department maintenance procedures and checklists, including routine preventive maintenance and repairs.
- Maintain monthly inventories of supplies or products when applicable.
- Learn about the facility and its amenities to communicate effectively with members and guests.
- Help ensure access is limited to members and guests and that the facility remains safe and secure.
- Greet each guest warmly, with a smile and direct eye contact.
- Assist members and guests with reservations, directions, phone numbers, and other requests.
- Use shift time efficiently by checking equipment, locker rooms, inventory, and related areas.
- Ensure appropriate coverage when leaving the front desk area.
- Keep the work area free of clutter and personal belongings.
- Share relevant information with coworkers at the end of shifts and maintain the staff communication book.
- Inform the facility manager of member, guest, or facility issues.
- Enroll members and guests in programs, including children's programming, aquatics, and ice programs, and make applicable personal training and group exercise reservations.
- Receive payments for goods and services and account for money properly; reconcile daily sales, deposits, and receipts when applicable.
- Help staff lift and store facility equipment, furniture, and products, and prepare for special events.
- Perform additional duties as assigned.
Benefits
- Free individual membership.
- Employee discounts on programs and packages.
- Cross-training opportunities to gain experience in other departments and build skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
