Front Desk Associate

Planet Fitness • Danbury, CT

1d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly, courteous Front Desk Associate to provide first-rate service and promote positive member satisfaction and loyalty while supporting Ignite Fitness Holdings–Planet Fitness’s Mission, Vision, and Values. The role involves balancing multiple tasks while maintaining a professional and welcoming demeanor in a fast-paced retail environment. The associate welcomes members, handles telephone and customer inquiries, resolves concerns, processes payments, promotes products and special offers, and helps maintain club cleanliness, which may take up to 50% of a shift. The position is part-time at the Danbury, Connecticut location, with a rotating schedule. Weekday and/or weekend hours depend on club needs; availability should be discussed with the Hiring Manager or noted on the application. Initial training hours may vary, as may hours when facility needs change.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED