Front Desk

Planet Fitness • Orange, CT

7d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to deliver first-rate service, promote positive member satisfaction and loyalty, and represent Ignite Fitness Holdings-Planet Fitness’ mission, vision, and values. The role requires balancing multiple tasks while maintaining a welcoming demeanor in a fast-paced retail environment. Associates may spend up to 50% of their shift maintaining club cleanliness. The position is part-time and located in Orange, Connecticut, with a rotating schedule. Weekday and/or weekend hours depend on club needs; discuss availability with the Hiring Manager or note it on the application. Initial training hours and schedules may vary as facility needs change. Travel is negligible.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Six months of face-to-face customer service experience in a retail environment required, or one year of fitness experience preferred.
• Ability to manage multiple responsibilities.
• Solid work ethic and strong decision-making and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Ability to talk and hear, sit and stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience.
• Open or flexible availability.
• Customer service experience in the fitness industry.

Responsibilities

• Welcome members on arrival and bid them farewell when they leave in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service; answer calls promptly and knowledgeably and provide complete, accurate information.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining accuracy in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly way.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED