Front Desk Associate

1f50157d-8bdd-48ec-99ad-cdc61353e2cd•Morristown, NJ

6h•$20 - $21•Onsite

About The Position

ImageCare Radiology is hiring a full-time Front Desk Associate for its Morristown, New Jersey office. The role supports outpatient diagnostic imaging services by handling patient and general inquiries, scheduling appointments, assisting visitors, collecting and verifying patient information, supporting patient flow, and processing payments. New hires must attend first-day orientation at the Mount Olive office before reporting to their assigned work location or training site. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., with alternating Saturdays. ImageCare requires all personnel to be vaccinated with MMR and to receive the yearly flu shot. Applicants must be able to reliably commute to Morristown or plan to relocate before starting.

Requirements

Customer service experience preferred; one year is listed as preferred.
Ability to reliably commute to Morristown, New Jersey, or plan to relocate before starting work (required).
MMR vaccination and yearly flu vaccination are required by company policy.

Nice To Haves

One year of customer service experience.

Responsibilities

Answer incoming and internal telephone calls from patients, physicians, coworkers, drug representatives, and the general public, and take messages for physicians and staff.
Schedule patient appointments for specific modalities and confirm appointments by phone.
Assist patients and visitors with directions and answer their questions.
Gather and verify insurance information, copy insurance cards, obtain address changes, and collect referral documentation from patients or family members.
Support patient flow by notifying providers when patients arrive, monitoring delays, and communicating with patients and clinical staff.
Maintain adequate medical office supplies by anticipating inventory needs, placing orders, and monitoring office equipment.
Protect patient confidentiality by securing protected health information and logging off computers before leaving them unattended.
Use company codes, including the RIS scheduler's “Red” status for items requiring immediate attention and review and “Green” status for approved items.
Use accurate judgment, particularly when handling charges and patient accounts.
Coordinate with and participate in other business-office and location functions when necessary.
Collect applicable payments before exams and maintain accurate payment logs and daily credit-card-machine batches.
Perform other related duties as required or assigned.