FRONT DESK ASSOCIATE-PART TIME POSITION

Fine Hospitality Group LLC•Hesperia, CA

3d•$0 - $17

About The Position

The Front Desk Associate provides prompt, friendly, courteous, and professional guest service and performs hotel front desk operations, including guest check-in and check-out, reservation changes, payment processing, and responding to guest requests and complaints. The associate may act as Manager on Duty when scheduled and must be willing and able to work any shift, including weekends and/or holidays. The role also includes administrative duties and other hotel support tasks as assigned, such as guest room tours, breakfast setup, lobby cleaning, meeting room setup, data entry, document scanning, and report preparation. The associate is expected to follow hotel and brand procedures, protect guest and employee safety and identity, maintain public-area appearance, and coordinate with other departments to support teamwork and quality service. Performance is evaluated annually based on contributions of measurable value to hotel metrics and goals.

Requirements

High school diploma or equivalent.
Fluent English-speaking ability.
Strong computer and typing skills; tech-savvy.
Ability to stand for long periods behind the desk and in front office areas.
Ability to carry or lift items weighing up to 50 pounds.
Ability to handle objects, products, and computer equipment.
Willingness to work weekends and/or holidays and multiple shifts.
Willingness and ability to work any shift.
Excellent communication and customer service skills.
Pleasant personality.
Good team player.
Good listener.
Well-groomed and professional appearance.
Open with praise and discreet with criticism.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Provide prompt, friendly, courteous, and professional guest service.
Perform guest check-in and check-out in a timely and professional manner.
Act as Manager on Duty when scheduled.
Register guests, issue room keys, and provide information about hotel services, the local area, and room locations.
Answer phones promptly and courteously.
Upsell rooms where possible to maximize hotel revenue.
Use the Property Management System proficiently.
Complete all brand trainings for the discipline and learn the brand requirements for the position through the Brand Portal.
Maintain a good understanding of hotel operating procedures.
Process cash and credit card transactions accurately according to established procedures.
Perform administrative duties, including data entry and reporting.
Respond appropriately to guest complaints and requests and take service-recovery actions to ensure guest satisfaction.
Perform other assigned duties, including guest room tours, special guest requests, breakfast setup, lobby cleaning, meeting room setup, data entry, document scanning, and report preparation.
Read and document events and incidents in the communication log.
Maintain the proper appearance of the lobby and public areas, including the breakfast area.
Follow processes to protect the identity, safety, and security of guests and employees.
Use front office equipment, including the credit card machine, copier, and fax.
Work any shift as needed.
Maintain complete knowledge of room types and offered rate plans.
Understand the hotel’s franchise policy on guaranteed reservations and no-shows.
Process reservation cancellations and modifications.
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and associates.
Promote teamwork and quality service through daily communication and coordination with other departments.