FRONT DESK ASSOCIATE-HOTEL POSITION
About The Position
The Hotel Front Desk Agent provides friendly, courteous, and professional service to hotel guests while supporting smooth operations at two hotel locations. The role handles guest check-in and check-out, reservations, payments, guest questions and complaints, and front-office administrative duties. The agent helps maintain welcoming lobby and breakfast areas, may assist with breakfast preparation and meeting room setup, and follows hotel policies to protect guest privacy, safety, and security. Employees must be flexible about location and scheduling, including weekends, holidays, overnight shifts, and short-notice shift coverage. Performance is evaluated on guest satisfaction, reliability, attendance, teamwork, flexibility, professionalism, and contributions to hotel goals.
Requirements
- High school diploma or equivalent.
- Fluent English required.
- Strong computer, typing, and technology skills.
- Ability to stand for extended periods and lift or carry up to 50 pounds.
- Willingness to work weekends, holidays, and all shifts, including overnight.
- Flexibility to work at two different hotel locations on different days as scheduled.
- Willingness to cover shifts when other employees call out, including short-notice coverage when needed.
- Dependable, punctual, professional, and willing to learn.
- Excellent communication and customer service skills.
- Positive attitude, professional appearance, and strong teamwork skills.
- Receptive to feedback and committed to continuous improvement.
Nice To Haves
- Bilingual English/Spanish preferred.
- Humble, respectful, friendly, and genuinely guest-service-oriented.
- Dependable, flexible, and willing to help wherever needed.
Responsibilities
- Provide friendly, courteous, and professional guest service.
- Perform guest check-in and check-out accurately and efficiently.
- Handle guest requests and complaints professionally and resolve issues appropriately.
- Register guests, issue room keys, answer phones, and provide hotel and local area information.
- Process reservations, cancellations, modifications, and cash and credit card transactions accurately.
- Maintain proficiency in the Property Management System (PMS), front office equipment, and required brand training.
- Perform administrative duties, including data entry, reporting, and communication logs.
- Maintain clean, organized, and welcoming lobby and breakfast areas.
- Assist with breakfast preparation, meeting room setup, guest requests, and other duties as assigned.
- Follow hotel policies and procedures to protect guest privacy, safety, and security.
- Maintain knowledge of room types, rates, reservation policies, and hotel operating procedures.
- Work cooperatively with management, coworkers, and other departments at both hotel locations.
- Work weekends, holidays, and all shifts, including overnight, and cover shifts when employees call out, including on short notice.
- Work at two different hotel locations on different days as scheduled.
- Prepare and set up breakfast during overnight shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
