FRONT DESK ASSOCIATE- PART TIME POSITION
About The Position
The Front Desk Associate provides courteous, professional service to hotel guests and supports smooth hotel operations. The role handles guest registration and checkout, reservations and transactions, guest questions and concerns, and administrative tasks. The associate maintains welcoming lobby and breakfast areas, follows hotel policies related to privacy, safety, and security, and works cooperatively with management, coworkers, and other departments at two hotel locations. The position is part-time and may involve weekends, holidays, overnight shifts, and short-notice coverage. Overnight shifts include breakfast preparation and setup.
Requirements
- High school diploma or equivalent.
- Fluent English.
- Strong computer, typing, and technology skills.
- Ability to stand for extended periods and lift or carry up to 50 pounds.
- Willingness to work weekends, holidays, and all shifts, including overnight.
- Flexibility to work at two different hotel locations on different days as scheduled.
- Willingness to cover shifts when other employees call out, including short-notice coverage.
- Dependable, punctual, professional, and willing to learn.
- Excellent communication and customer service skills.
- Humble, respectful, friendly, and genuinely guest-service-oriented.
- Flexible and willing to help wherever needed.
- Positive attitude, professional appearance, and strong teamwork skills.
- Receptive to feedback and committed to continuous improvement.
Nice To Haves
- Bilingual English/Spanish preferred.
Responsibilities
- Provide friendly, courteous, and professional guest service.
- Complete guest check-in and check-out accurately and efficiently.
- Handle guest requests and complaints professionally and resolve issues appropriately.
- Promote teamwork, guest satisfaction, and smooth hotel operations.
- Register guests, issue room keys, answer phones, and provide hotel and local-area information.
- Process reservations, cancellations, modifications, and cash and credit card transactions accurately.
- Maintain proficiency with the Property Management System (PMS), front office equipment, and required brand training.
- Perform administrative duties, including data entry, reporting, and communication logs.
- Keep lobby and breakfast areas clean, organized, and welcoming.
- Assist with breakfast preparation, meeting room setup, guest requests, and other assigned duties.
- Follow hotel policies and procedures to protect guest privacy, safety, and security.
- Maintain knowledge of room types, rates, reservation policies, and hotel operating procedures.
- Work cooperatively with management, coworkers, and other departments at both hotel locations.
- Work weekends, holidays, and shifts that may include overnight hours; cover shifts when other employees call out, including on short notice.
- Work at two different hotel locations on different days as scheduled.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
