Front Desk Associate - Part-Time

Pratum Companies•Baltimore, MD

About The Position

The Front Desk Associate is the initial point of contact in a property management setting, providing general front desk, administrative, customer service, and security support. The role supports the property management team by handling communications and appointments, assisting with resident applications, managing maintenance tickets, maintaining common areas and security, and helping with community projects. This is a part-time, non-exempt position with an anticipated pay rate of $15 per hour for a new employee. The role may be eligible for discretionary or performance-based bonuses. Overtime is eligible for hours worked in excess of 40 per week. A flexible schedule, including weekends, is required.

Requirements

Detail-oriented and customer-service-oriented.
Energy, professionalism, and strong customer service skills.
Ability to multitask and use a multiline telephone system.
Excellent interpersonal skills in person, by phone, and by email, with a high level of professionalism.
Demonstrable commitment to high-quality results and a can-do attitude.
Computer skills, including Microsoft applications.
Excellent planning and organizational skills.
Strong verbal and written communication skills.
Ability to work a flexible schedule, including weekends.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Answer calls and transfer them accurately or take detailed messages.
Provide customer service to owners, guests, vendors, and prospective and current residents, including responding to basic questions and concerns and providing parking information and community policies.
Keep the lobby, front entrance, entryway, and other common areas clean and organized.
Address upset or distraught customers, determine their needs, and communicate a solution or seek assistance from the appropriate team member.
Perform administrative office functions, including identifying and purchasing office supplies, maintaining office cleanliness, and making copies.
Ensure proper distribution of resident notices.
Accept and enter maintenance service requests from residents and employees, provide status updates, and follow up with appropriate team members.
Support property management activities, including handling resident applications, scheduling appointments, maintaining security, and assisting with community projects.
Perform other duties as assigned.