Front Desk Part-Time Associate

PLANET FITNESS • Wasilla, AK

8d • Onsite

About The Position

As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while helping maintain a clean, welcoming, and organized club environment. You will help ensure members have a positive experience by supporting smooth daily operations and keeping all areas of the club, including locker rooms and bathrooms, in top condition.

Planet Fitness describes its mission as enhancing people’s lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. The company has over 2,400 clubs and emphasizes a supportive, engaging team culture focused on community health and well-being.

Requirements

• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude and a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Greet members and guests in a friendly, professional manner and help them feel welcome and valued.
• Assist members with questions about membership options, policies, and gym services; help with equipment usage and direct members to appropriate resources.
• Check in members, keep the front desk organized, and handle membership-related transactions such as billing and renewals.
• Keep the front desk and surrounding areas tidy, and ensure locker rooms and bathrooms are clean, stocked, and well-presented throughout the day.
• Educate potential members about Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Collaborate with team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED