Seasonal Front Desk Associate - Coconut Creek

Pet Paradise•Coconut Creek, FL

4d•Onsite

About The Position

Pet Paradise is hiring a Seasonal Front Desk Associate at its Coconut Creek resort. The associate serves as a welcoming first point of contact for pet parents and their pets, helping ensure a positive resort experience. The role combines customer service and administrative work with hands-on pet care, including handling dogs, walking them during drop-off and pickup, and preparing their suites. It also involves maintaining the lobby and entrance area, supporting the cat room, and coordinating with the veterinary service team. The position requires physical labor, including standing for long periods and lifting up to 60 pounds. Scheduling flexibility is required for days, nights, weekends, holidays, and peak times. Pet Paradise describes its resorts as providing pet day camp, grooming, veterinary care, and overnight boarding. The company offers development opportunities through leadership, dog training, and grooming academies. The listed starting rate is $15.00 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, and positive team-oriented attitude.
Strong written and verbal communication skills and attention to detail, especially with documentation.
Problem-solving skills and an interest in providing guests and customers with a premier experience.
Ability to perform considerable physical labor, including handling and walking pets and standing for long periods.
Comfort being around dogs of all sizes and physical ability to lift up to 60 pounds.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, creating a positive first interaction through friendly conversation.
Organize and process guest check-ins and check-outs.
Walk pets during drop-off and pickup and coordinate suite placement while ensuring their needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails promptly and with a problem-solving approach.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding appointment status and arrivals.
Put on and remove pets’ harnesses at check-in and check-out.
Ensure suites are set up for each pet.
Become familiar with different types of harnesses.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, including a scholarship toward certification as a Canine Behavior Specialist.
Opportunity to apply for the Grooming Academy, including a scholarship toward certification as a Professional Pet Groomer.
Complimentary Pet Day Camp for employees’ dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.