Seasonal Front Desk Associate - Bartram

Pet Paradise • Jacksonville, FL

4d • Onsite

About The Position

Pet Paradise is seeking a Seasonal Front Desk Associate to welcome pet parents and their pets at its Bartram resort. The role provides a positive first interaction for guests and supports check-in and check-out, communication, cashiering, pet handling, suite preparation, and upkeep of the entrance, lobby, restrooms, and cat room. The associate also coordinates with the veterinary service team and follows resort routines and requests from pet parents and leadership.

This position involves considerable physical activity, including handling and walking pets, standing for long periods, and lifting up to 60 pounds. Scheduling flexibility is needed for days, nights, weekends, holidays, and peak times. The listed starting rate is $15.00 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.

Requirements

• One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
• Able to work with a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, positive, and team-oriented attitude.
• Strong written and verbal communication skills and attention to detail, especially with documentation.
• Enjoys problem solving to provide guests and customers with a premier experience.
• Able to perform considerable physical labor, including pet handling, walking, and standing for long periods.
• Comfortable around dogs of all sizes and physically able to lift up to 60 pounds.
• Flexible to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and their pets as they enter the resort, creating a positive first interaction.
• Organize and process guest check-ins and check-outs.
• Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
• Answer incoming calls, respond to voicemails, and reply to emails promptly and helpfully.
• Complete cashiering and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain cleanliness of the entranceway, lobby, and restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Liaise with the veterinary service team regarding veterinary appointment status and arrivals.
• Put harnesses on and take them off during check-in and check-out, and be familiar with different types of harnesses.
• Ensure suites are set up for each pet.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy and leadership opportunities.
• Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental health benefit, available to all employees.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed