Front Desk Associate - Bartram

Pet Paradise • Jacksonville, FL

4d • Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pet parents and their pets at its Bartram resort. The role supports a positive guest experience by handling front-desk operations, coordinating pet arrivals and departures, communicating with customers and resort leadership, and helping maintain resort spaces and pet suites. It involves significant customer interaction and physical work, including handling and walking pets. The schedule must accommodate resort needs, including days, nights, weekends, holidays, and peak times.

Pet Paradise describes itself as a full-service pet care destination offering day camp, grooming, veterinary care, and overnight boarding. The company operates or is developing more than 60 locations across ten states. It offers advancement and company-supported training opportunities, along with benefits that vary by employment status.

Requirements

• One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
• Ability to be detail-oriented and work with a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, positive, and team-oriented attitude.
• Strong written and verbal communication skills and attention to detail, especially in documentation.
• Problem-solving ability and an interest in providing guests and customers with a premier experience.
• Ability to perform considerable physical labor, including handling and walking pets and standing for long periods.
• Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
• Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and pets as they enter the resort, providing a friendly first interaction.
• Organize and process guest check-ins and check-outs.
• Walk pets during drop-off and pickup, coordinate suite placement, and ensure guest needs are met.
• Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
• Complete cashier and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain the cleanliness of the entranceway, lobby, and restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Liaise with the veterinary service team regarding appointment status and arrivals.
• Put on and remove harnesses during check-in and check-out.
• Ensure suites are set up for each pet.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
• Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental health benefit, available to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed