Seasonal Front Desk Associate - Snellville

Pet Paradise • Snellville, GA

4d • Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pet parents and their pets at its Snellville resort. This seasonal role supports a positive guest experience by handling arrivals and departures, customer communications, cashier operations, and coordination with resort and veterinary teams. The position also includes caring for the lobby and entranceway, supporting the cat room, preparing pet suites, and assisting with harnesses and pet handling. The starting rate is $13.00 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.

Requirements

• One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
• Attention to detail and ability to work with a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, positive, and team-oriented attitude.
• Strong written and verbal communication skills, with attention to detail, especially in documentation.
• Problem-solving skills and interest in providing guests and customers with a premier experience.
• Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
• Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
• Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and pets as they enter the resort, providing a friendly first interaction.
• Organize and process guest check-ins and check-outs.
• Walk pets for drop-off and pickup and coordinate suite placement while ensuring their needs are met.
• Answer incoming calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
• Complete cashier and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain cleanliness of the entranceway and lobby, including restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Liaise with the veterinary service team regarding appointment status and arrivals.
• Put on and remove harnesses at check-in and check-out, and become familiar with different types of harnesses.
• Ensure suites are set up for each pet.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
• Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp for dogs.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an additional mental health benefit, available to all employees.

What This Job Offers

• Education Level: No Education Listed