Courtyard Fayetteville Front Desk Associate

CUSA, LLC•Fayetteville, AR

6d•Onsite

About The Position

The Courtyard by Marriott in Fayetteville, Arkansas, is hiring a Front Desk Associate. The role involves welcoming and registering guests, managing reservations and arrivals, completing shift duties, preparing operational reports, and responding to guest concerns. Hotel experience and open availability are required. Shifts include evenings, weekends, and mornings. Full-time availability is required, with opportunities for advancement into supervisory and operations roles. Pay is based on experience.

Requirements

Hotel experience and open availability are required.
Customer service experience is essential.
Excellent communication and interpersonal skills and a positive, friendly attitude.
Strong problem-solving skills and ability to multitask.
Proficiency in computer skills.
Ability to work weekends and holidays.

Nice To Haves

Hotel front desk experience is preferred.
Knowledge of the local area is helpful.

Responsibilities

Warmly greet and register guests and manage reservations and daily arrivals.
Be knowledgeable about the local area.
Complete shift-related duties and securely deposit cash collected.
Generate daily reports for Courtyard Marriott operations.
Manage reservations received by fax or email in a timely and accurate manner.
Address guest concerns and escalate them to the Office Manager when needed.
Perform additional duties as assigned by the Front Office Manager.
Maintain consistent, regular, and reliable attendance.
Support overall team success by completing other assigned tasks.
Assist with hotel sales and marketing efforts to enhance brand awareness and increase sales.