Front Desk Agent - Courtyard Madison West/Middleton

Schulte Companies • Middleton, WI

9d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for the Courtyard Madison West/Middleton. The role supports hotel front desk operations and reflects SHG’s service culture: exuding hospitality, being respectful and authentic, prioritizing internal and external stakeholders, and striving to make a positive impact. The position involves welcoming and assisting guests, completing arrival and check-in procedures, managing front desk communications and cash-handling responsibilities, and keeping the front desk organized.

Requirements

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review arrival lists daily and assist with preparing and assembling welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer the telephone within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, counting it at the beginning and end of each shift.
• Complete cash drops according to proper cash-handling procedures and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personally identifiable information (PPI) data.
• Follow check-in and check-out checklists with guests.
• Retrieve necessary identification documents and forms of payment upon guest arrival.
• Attend promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Flexible work environment.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED