Front Desk Associate - NoMad

CorePower Yoga • New York, NY

1d • Onsite

About The Position

The Front Desk Associate ensures an exceptional CorePower Yoga studio experience by delivering premium customer service, supporting teachers and students, and maintaining a clean, consistent, welcoming environment. The role helps elevate the student experience, drive retail and rental revenue, and support reliable studio operations across classes and varying levels of studio traffic.

This position welcomes new and returning students, helps them understand studio etiquette, class formats, intensity levels, and membership benefits, and assists with purchases and check-in. It also supports retail presentation, studio cleanliness, and daily opening and closing procedures. The Front Desk Associate serves as a studio key holder and prepares the space for classes, then secures and resets the studio after the final classes.

The position is part-time, with hours varying according to the studio schedule. Early morning, evening, weekend, and/or holiday availability may be needed depending on studio needs. The role may include approximately 20 hours per week as modeled in test forecasting. Compensation is $18.50 per hour.

Requirements

• Passion for wellness, fitness, or yoga.
• Warm, welcoming, high-energy demeanor.
• Customer-focused and community-oriented approach.
• Reliability, responsibility, and consistency.
• Strong communication and relationship-building skills.
• Confidence and accuracy operating a point-of-sale (POS) system to support student transactions.
• Availability for early mornings, evenings, weekends, and/or holidays depending on studio needs.

Nice To Haves

• CorePower Yoga Studio Experience Team (SET) experience; the role includes supporting studio cleanliness.
• Hospitality background, such as experience in fitness studios, salons, coffee shops, or hotels.
• Retail sales experience.

Responsibilities

• Welcome new and returning students and explain studio etiquette, class formats, intensity levels, and membership benefits.
• Build warm, authentic relationships with students and teachers.
• Help students purchase retail products, mat and towel rentals, water, and yoga products; thoughtfully upsell when appropriate.
• Manage class waitlists and support a smooth check-in flow.
• Communicate studio updates, promotions, and facility issues to teachers and the Studio Experience Team.
• Reconcile class rosters by verifying charges, addressing student needs or concerns, and completing roster close-out processes.
• Assist students with retail sizing, product recommendations, and purchase decisions.
• Maintain merchandise presentation to brand standards, including handling markdowns and placing new products on the floor.
• Tidy practice rooms, reset props, clean mirrors, and ensure spaces are ready for use.
• Keep locker rooms clean, sanitized, and fully stocked, and uphold cleanliness and facility standards.
• Serve as the studio key holder and perform daily opening and closing procedures.
• Prepare the studio for the first class by unlocking it, setting up lights and audio, and ensuring the space is tidy, fresh, and welcoming.
• After final classes, secure the studio, reconcile the point-of-sale system, tidy rooms, and restock as needed.

Benefits

• Free All Access Membership for studio and online use.
• Free All Access Membership for one additional person.
• Retail discounts.
• Continued education offerings.
• Access to an Employee Assistance Program (EAP).
• Time-and-a-half pay for hours worked on New Year’s Day, Thanksgiving Day, and Christmas Day.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed