Front Desk Associate (Per-diem) Fairfax, VA

PM Pediatrics•Fairfax, VA

About The Position

The Front Desk Associate engages with families to provide a welcoming, first-class experience and carries out front desk functions and administrative tasks for the medical team. The role requires organization, multitasking, and a responsible, dynamic approach aligned with PM Pediatric Care’s mission, vision, values, and culture. The associate greets families, supports patient flow and registration, maintains accurate patient accounts and documentation, responds to questions and urgent issues, and protects patient confidentiality in accordance with HIPAA. The role also includes opening and closing duties and may require reasonable travel to another site within the office’s needs.

Requirements

High school diploma or GED.
Ability to work independently as a team player in a fast-paced environment.
Intermediate skills with Microsoft Office Suite.
Ability to work flexible schedules based on office needs; reasonable travel to another site may sometimes be required.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented.
Ability to calculate simple figures, such as adding receipts, counting cash drawers, or calculating change.
Strong time management, organizational, and critical thinking skills.
Superior situational awareness and ability to react successfully to urgent situations.
Social perceptiveness and ability to relate to children and how they interact with their families.
Comfort with routinely shifting demands and navigating multiple computer systems.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance preferred.
Prior front desk, concierge, customer service, or other hospitality experience preferred.

Responsibilities

Greet families professionally in person and by phone.
Answer patient and family questions or seek clarification and instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely and complete resolutions.
Collaborate and communicate with site leadership to manage complex patient issues.
Help patients, families, and team members navigate PM systems before, during, and after visits, using PM Pediatric Care’s core values.
Monitor and manage patient flow throughout waiting and registration, including assisting families with self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete accounts by obtaining, recording, and updating demographic, insurance, and financial information while maintaining HIPAA compliance.
Manage and act on incoming patient documents, mail, and correspondence using proper documentation and storage.
Maintain the confidentiality and privacy of patient accounts and adhere to HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.