Front Desk Associate (Per-diem) Fairfax, VA

PM Pediatrics•Fairfax, VA

6d•$17 - $28

About The Position

The Front Desk Associate engages with families to provide a welcoming, first-class experience and carries out front desk functions and administrative tasks for the medical team. The role requires organization, multitasking, professionalism, and alignment with PM Pediatric Care’s mission, vision, values, and culture. The associate greets families, answers questions or seeks clarification when needed, supports patient-care quality initiatives, coordinates urgent issues and escalations, and works with site leadership on complex patient matters. The role also monitors patient flow and assists families with self-registration; registers patients and maintains accurate demographic, insurance, and financial information in compliance with HIPAA; and manages incoming documents and correspondence. Opening and closing duties include organizing, stocking, sanitizing, and reconciling. Other duties may be assigned.

Requirements

High school diploma or GED.
Ability to work independently and as part of a team in a fast-paced environment.
Intermediate Microsoft Office Suite skills.
Ability to work flexible schedules based on office needs and, at times, travel to another site within reason.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented approach.
Ability to calculate simple figures, such as totaling receipts, counting cash drawers, or making change.
Strong time-management, organizational, and critical-thinking skills.
Situational awareness and ability to respond successfully to urgent situations.
Ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands.
Ability to navigate multiple computer systems.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and by phone.
Answer patient and family questions or seek clarification and instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient-care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely, complete resolution.
Collaborate and communicate with site leadership to manage complex patient issues.
Help patients, families, and team members navigate PM systems before, during, and after a visit, applying PM Pediatric Care’s core values.
Monitor and manage patient flow during waiting and registration, including assisting families with self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate accounts by obtaining, recording, and updating demographic, insurance, and financial information while maintaining HIPAA compliance.
Manage incoming patient documents, mail, and correspondence using proper documentation and storage practices.
Maintain confidentiality and privacy of patient accounts and adhere to HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.