Front Desk Associate - NoMad

CorePower Yoga • New York, NY

13d • Onsite

About The Position

The Front Desk Associate ensures an exceptional studio experience by providing premium customer service, supporting teachers and students, and maintaining a clean, consistent, and welcoming studio environment. The role supports student satisfaction, retention, sales, and operational reliability while upholding CorePower Yoga’s brand standards for care and service.

The associate welcomes new and returning students, helps with purchases and class check-in, supports retail sales and merchandise presentation, and keeps practice rooms and locker rooms clean and ready for use. As the studio key holder, the associate completes daily opening and closing procedures, including preparing the space and equipment, securing the studio, reconciling the point-of-sale system, and restocking as needed. The position is part-time, with hours varying by studio schedule and approximately 20 hours per week in test forecasting. Availability may be needed for early mornings, evenings, weekends, and holidays, depending on studio needs. Compensation is $18.50 per hour.

Requirements

• Passion for wellness, fitness, or yoga.
• Warm, welcoming, high-energy demeanor.
• Customer-focused and community-oriented approach.
• Reliability, responsibility, and consistency.
• Strong communication and relationship-building skills.
• Confidence and accuracy in using a point-of-sale system to support student transactions.
• Availability for early morning, evening, weekend, and/or holiday shifts depending on studio needs.

Nice To Haves

• CorePower Studio Experience Team experience, as the role includes supporting studio cleanliness.
• Hospitality experience, such as in fitness studios, salons, coffee shops, or hotels.
• Retail sales experience.

Responsibilities

• Welcome new and returning students and explain studio etiquette, class formats, intensity levels, and membership benefits.
• Build warm, authentic relationships with students and teachers.
• Assist students with purchases of retail items, mat and towel rentals, water, and yoga products; thoughtfully upsell when appropriate.
• Manage class waitlists and support a smooth check-in process.
• Communicate studio updates, promotions, and facility issues to teachers and the Studio Experience Team.
• Reconcile class rosters by verifying charges, addressing student needs or concerns, and completing roster close-out processes.
• Support retail sales by advising students on sizing, product recommendations, and purchase decisions.
• Maintain merchandise presentation to brand standards, including processing markdowns and placing new products on the floor.
• Keep practice rooms tidy and ready by resetting props and cleaning mirrors.
• Keep locker rooms clean, sanitized, and stocked, and uphold cleanliness and facility standards throughout the studio.
• Serve as the studio key holder and perform daily opening and closing procedures.
• Prepare the studio for the first class by unlocking it, setting up lights and audio, and ensuring the space is tidy, fresh, and welcoming.
• Close the studio after final classes by securing it, reconciling the POS, tidying rooms, and restocking as needed.

Benefits

• Free All Access Membership for in-studio or online use.
• Free All Access Membership for a Plus One.
• Retail discounts.
• Continued education offerings.
• Access to the Employee Assistance Program (EAP).
• Time-and-a-half pay for hours worked on New Year’s Day, Thanksgiving Day, and Christmas Day.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed