Front Desk Associate - Hilton Head

Pet Paradise • Okatie, SC

5d • Onsite

About The Position

Pet Paradise is hiring a Front Desk Associate to welcome pet parents and their pets at its Hilton Head resort and help provide a positive, safe, and enjoyable guest experience. This role handles guest check-ins and check-outs, customer communications, cashier and point-of-sale operations, and coordination of pet care needs. It also involves working directly with animals, including walking them, managing harnesses, coordinating suite placement, preparing suites, and supporting the cat room. The associate maintains the entrance and lobby, including restrooms, and liaises with the veterinary service team regarding appointments and arrivals.

The position requires customer-service experience, strong communication and problem-solving skills, attention to detail, and the ability to work with urgency. It involves considerable physical activity, including handling and walking pets, standing for extended periods, and lifting up to 60 pounds. Scheduling flexibility is required for days, nights, weekends, holidays, and peak periods.

Pet Paradise describes its workplace as a pet-focused environment offering opportunities to develop and advance through leadership, dog-training, and grooming academies. The company operates pet day camp, boarding, grooming, and veterinary services at locations across ten states.

Requirements

• One to two years of experience in a customer-service role, such as customer service, call center, or receptionist work.
• Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, positive, and team-oriented attitude.
• Strong written and verbal communication skills and attention to detail, especially with documentation.
• Problem-solving ability and a commitment to providing a premier experience for guests and customers.
• Comfort around dogs of all sizes.
• Physical ability to lift up to 60 pounds.
• Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
• Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and pets as they enter the resort, creating a positive first interaction.
• Organize and process guest check-ins and check-outs.
• Walk pets during drop-off and pickup, coordinate suite placement, and ensure guest needs are met.
• Answer incoming calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
• Complete cashier and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain the cleanliness of the entrance and lobby, including restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Liaise with the veterinary service team regarding appointment status and arrivals.
• Put harnesses on and take harnesses off pets at check-in and check-out; be familiar with different harness types.
• Ensure suites are set up for each pet.

Benefits

• Starting rate of $13.50 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.
• Opportunity to apply for the Unleashed Leadership Academy, which provides hands-on leadership training and a path to Supervisor and Assistant Manager opportunities.
• Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
• Complimentary pet day camp.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental-health benefit, available to all employees.
• Career development and company-paid training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed