Front Desk-Sonesta Blue Ash, OH

Rainmaker Team • Blue Ash, OH

1d • Onsite

About The Position

We are seeking a friendly, professional, and customer-focused Front Desk Associate to join the hospitality team at Sonesta in Blue Ash, Ohio. The associate will provide exceptional guest service, maintain a welcoming atmosphere, and support daily front desk operations efficiently.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic computer knowledge and ability to learn hotel systems.
• Professional appearance and positive attitude.
• Ability to work flexible schedules, including weekends and holidays.

Nice To Haves

• Previous front desk, customer service, or hospitality experience is preferred.

Responsibilities

• Greet and welcome guests professionally and courteously.
• Check guests in and out efficiently.
• Answer phone calls and respond to guest inquiries.
• Handle reservations, payments, and room assignments.
• Resolve guest concerns promptly and professionally.
• Maintain accurate records and front desk reports.
• Coordinate with housekeeping and maintenance teams.
• Keep lobby and front desk areas clean and organized.

Benefits

• Competitive pay
• Supportive work environment
• Career growth opportunities
• Employee discounts and benefits (if applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed