Front Desk Associate - Per Diem (Carle Place, NY)

PM Pediatrics•Carle Place, NY

About The Position

The Front Desk Associate engages with families to provide a welcoming, first-class experience while carrying out front desk functions and administrative tasks for the medical team in alignment with PM Pediatric Care’s mission, vision, values, and culture. The role requires organization, multitasking, professionalism, and a focus on efficient and accurate service. The associate greets families in person and by phone, assists with questions, supports patient care quality initiatives, and helps resolve escalations and urgent issues. The role also manages patient flow and registration, maintains accurate patient accounts, handles incoming documents and correspondence, and safeguards patient privacy and confidentiality in accordance with HIPAA. Opening and closing duties include organizing, stocking, sanitizing, and reconciling.

Requirements

High school diploma or GED.
Ability to work independently as a team player in a fast-paced environment.
Intermediate skills with Microsoft Office Suite.
Ability to work flexible schedules based on office needs; occasional travel to another site may be required.
Strong customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented approach.
Ability to calculate simple figures, such as adding receipts, counting cash drawers, or calculating change.
Strong time-management, organizational, and critical-thinking skills.
Situational awareness and ability to react successfully to urgent situations.
Ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands.
Ability to navigate multiple computer systems.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and by phone.
Answer patient and family questions or seek clarification and instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely, complete resolutions.
Communicate and collaborate with site leadership on complex patient issues.
Help patients, families, and team members navigate PM systems before, during, and after visits.
Monitor patient flow through waiting and registration, including assisting families with self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate patient accounts by obtaining, recording, and updating demographic, insurance, and financial information while maintaining HIPAA compliance.
Manage incoming patient documents, mail, and correspondence using proper documentation and storage.
Maintain the confidentiality and privacy of patient accounts and follow HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.