Front Desk Associate- The Infinity

Action Property Management • San Francisco, CA

2d • Onsite

About The Position

Action Property Management is seeking a full-time Front Desk Associate for The Infinity, a luxury association in San Francisco. The role represents Action Property Management and the Association by providing exceptional customer service and helping ensure resident satisfaction. The schedule is Friday through Tuesday, 6:30 AM to 3:00 PM, with compensation of $25 per hour.

The associate maintains the front desk, lobby, and main elevators; monitors lobby activity and access control; provides concierge services; handles calls and resident parcels; and responds to residents’ and guests’ questions and concerns. The role also requires a strong understanding of the association’s governing documents.

Action Property Management describes itself as the largest privately owned HOA management company in the West, serving more than 300 communities across 9 offices with nearly 900 team members. The company emphasizes integrity, professionalism, excellence, innovation, and care for people, and offers qualifying employees benefits, paid time off, training, and opportunities for career growth.

Requirements

• Be over 18 years of age.
• Successfully pass a pre-employment background check and drug screening.
• Have a high school diploma or GED equivalent.
• Have at least 6 months of customer service experience.
• Have a polished and professional appearance and demeanor.
• Have an upbeat, positive team-player attitude.
• Demonstrate strong judgment and a solutions-oriented approach.
• Take a proactive approach to customer service.

Nice To Haves

• Hospitality, luxury retail, or fine dining experience is preferred.
• Hospitality Management college students or recent graduates are highly desired.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete the Daily Activity Report.
• Answer and direct incoming phone calls.
• Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association’s governing documents.

Benefits

• Comprehensive health benefits and paid time off for qualifying employees.
• Ongoing hospitality and property management training.
• Opportunities for career growth and advancement.
• Medical, dental, and vision coverage for qualifying team members.
• Pet insurance.
• 401(k) with company match.
• Life and disability support for qualifying team members.
• Vacation hours, sick time, and company-observed holidays for qualifying team members.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED