Front Desk Associate- The Infinity

Action Property Management • San Francisco, CA

1d • Onsite

About The Position

Action Property Management is seeking a full-time Front Desk Associate for The Infinity, a luxury association in San Francisco. The associate represents Action Property Management and the Association while delivering exceptional customer service and helping ensure resident satisfaction. The role includes maintaining the front desk, lobby, and main elevators; monitoring lobby activity and access; providing concierge services; completing daily activity reports; handling calls and resident parcels; responding to resident and guest concerns; and demonstrating knowledge of the association’s governing documents. The schedule is Friday through Tuesday, 6:30 AM to 3:00 PM, and compensation is $25 per hour.

Requirements

• Be over 18 years of age.
• Successfully pass a pre-employment background check and drug screening.
• High school diploma or GED equivalent.
• At least 6 months of customer service experience.
• Polished and professional appearance and demeanor.
• Upbeat, positive, team-player attitude.
• Strong judgment and a solutions-oriented approach.
• Proactive customer service approach.

Nice To Haves

• Hospitality, luxury retail, or fine dining experience.
• Hospitality Management college students or recent graduates are highly desired.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete the Daily Activity Report.
• Answer and direct incoming phone calls.
• Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association’s governing documents.

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees.
• Ongoing hospitality and property management training.
• Opportunities for career growth and advancement.
• Medical, dental, and vision insurance for qualifying team members.
• Pet insurance.
• 401(k) with company match.
• Life and disability support for qualifying team members.
• Vacation hours, sick time, and company-observed holidays for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED