Front Desk Associate, Houston (Galleria Office Tower)

WeWork•Houston, TX

20d•Onsite

About The Position

The Front Desk Associate is the primary point of contact for WeWork members and guests and supports the Community Management team at a Houston location on weekdays. The role focuses on creating a welcoming community, providing attentive member service, maintaining front desk operations, and helping keep the building operational. Depending on the assigned location, the associate may serve members from varied backgrounds and industries or support an Enterprise client, whose location may have different holiday, technology, operational, relationship, and property-management requirements. The associate greets and assists members and guests, manages visitor check-in and keys, provides space orientations, and maintains an organized front desk. They build relationships with members, maintain relevant information in WeWork systems, answer questions about services and policies, and recommend local businesses and services. They also handle mail and packages, maintain shared spaces and amenities, and respond to incidents by escalating and recording them as appropriate. The role works under direction from the Community Associate, Community Lead, and Community Manager.

Requirements

Strong interpersonal skills and comfort meeting and interacting with people from varied backgrounds.
Strong verbal and written communication skills.
Comfort and proficiency with basic computer skills.
Ability to multitask while prioritizing the member experience.
Ability to work well as part of a team and help where needed.
Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for and understanding of WeWork’s mission and values.

Nice To Haves

Previous experience in hospitality, retail, or customer service is preferred but not required.
A secondary school certificate is preferred but not required.

Responsibilities

Greet members and guests warmly and serve as an on-site point of contact at the Community Bar.
Cover the front desk during the building’s set business hours and keep it clean, organized, and free of clutter.
Register and check in visiting guests in accordance with guest policies, provide space orientations, and issue or collect keys as needed.
Notify members of food deliveries and packages.
Learn members’ and guests’ names and businesses, maintain relevant member notes in WeWork systems, and build relationships that foster community.
Answer questions about WeWork offerings, policies, and procedures, and recommend relevant products, services, and local resources.
Identify opportunities to recognize members’ successes and milestones.
Receive, process, sort, and organize mail and packages, and explain relevant mailroom policies and procedures.
Monitor shared spaces and make adjustments as needed, such as picking up rubbish, resetting chairs, and straightening pillows.
Maintain building amenities, including restocking the Community treat bowl, keycards, and printers.
Respond promptly and appropriately to emergencies and incidents, escalating and recording them as needed.
Support the Community Management team as directed by the Community Associate, Community Lead, and Community Manager.
Represent WeWork’s core values and mission while supporting members and guests.