NY LI/Peekskill - Overnight Front Desk Associate

Planet Fitness•Hicksville, NY

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role includes welcoming people as they enter and exit, helping with questions and concerns, supporting members on the club floor, and maintaining a clean, safe, and welcoming club environment. Associates also handle membership and retail transactions, phone inquiries, prospective-member calls and tours, and facility or maintenance concerns. The position requires a positive, dependable, and team-oriented approach, clear and empathetic communication, and a willingness to learn through online and hands-on training. Planet Fitness provides CPR/AED training. The hourly pay range is $17.50 to $18.50. Benefits listed include medical, dental and vision insurance, disability and life insurance, a 401(k) plan, flexible spending accounts, paid time off, a free Black Card Membership, tuition reimbursement, employee discounts, and team-building activities; some benefits are limited to full-time employees.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate continually in person or by phone during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

Six to twelve months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions, concerns, and check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager when needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid balances, and membership transfers.
Conduct prospective-member calls and tours and assess membership needs.
Complete retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas to identify and promptly address safety, policy, and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.