NY LI/Peekskill - Assistant Manager

Planet Fitness•Peekskill, NY

About The Position

The Assistant Manager is a full-time position that assists the Club Manager in overseeing club operations and ensuring an exceptional Judgement Free member experience. The role is heavily involved in onboarding and training team members, leading the team through task completion, and supporting club priorities and KPI goals. The Assistant Manager models and coaches behaviors that create an outstanding member experience and ensures team members have the tools they need to succeed. The role also includes assisting with employee concerns, providing backup staffing support, managing cleaning-supply inventory, ordering club supplies and retail products, tracking KPIs and planning with the Club Manager, supporting hiring and onboarding, and responding to emergencies. Daily work includes welcoming and assisting members and guests, promoting the Judgement Free Zone, handling member concerns, answering calls, performing membership transactions and prospective-member tours, conducting retail sales, cleaning and sanitizing club areas and equipment, checking the facility for safety and cleanliness issues, and promptly reporting or addressing maintenance concerns.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person or by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

9–12 months of experience in a customer service environment preferred.
9–12 months of experience supervising and leading a team preferred.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model outstanding member-service behaviors and coach and inspire team members to do the same.
Assist in resolving employee concerns and provide backup staffing support as needed.
Manage inventory of cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and develop game plans with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit; assist with questions and check-in concerns.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing updates, cancellations, collecting unpaid balances, and membership transfers.
Make prospective-member calls, conduct tours, and assess membership needs.
Process retail transactions accurately and help drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, assigned areas, and restrooms according to schedules.
Frequently inspect club areas and promptly address safety, policy, and cleanliness concerns.
Address or report maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies, report unsafe conditions or at-risk behaviors, and work safely.