Front Desk Associate

Planet Fitness • Waterbury, CT

1d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly, courteous Front Desk Associate to deliver first-rate service, promote positive customer satisfaction and loyalty, and support Ignite Fitness Holdings–Planet Fitness’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a professional and welcoming demeanor in a fast-paced retail environment. Duties include greeting members, responding to their needs, handling telephone inquiries, resolving customer concerns, maintaining club cleanliness, processing payments, and promoting products and special offers. The position is part-time and has a rotating schedule; weekday and weekend hours depend on club needs, and open or flexible availability is a plus. Initial training hours and schedules may vary as facility needs change.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Able to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide prompt, knowledgeable, gracious, and efficient telephone service, ensuring information is complete and accurate.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401K plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED