Front Desk Associate, Houston (Galleria Office Tower)
About The Position
The Front Desk Associate is the primary point of contact for WeWork members and guests, supporting the Community Management team at an assigned location. The role is based on site and operates on weekdays, covering the front desk during the building’s set business hours. Depending on the assigned location, the associate may serve members from a variety of industries or support an Enterprise client, whose location may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities. The associate creates a welcoming community environment, builds relationships with members and guests, supports daily front desk and building operations, and promotes WeWork products and services where appropriate. The role includes greeting and checking in visitors, providing space orientations, handling keys and deliveries, managing mail and packages, maintaining common spaces and amenities, and responding to incidents. The associate takes direction from the Community Associate, Community Lead, and Community Manager.
Requirements
- Strong interpersonal skills and comfort with in-person interactions.
- Strong verbal and written communication skills.
- Comfort with and proficiency in basic computer skills.
- Ability to multitask while prioritizing the member experience.
- Ability to work well on a team and help with hands-on tasks as needed.
- Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
- Passion for and understanding of WeWork’s mission and values.
Nice To Haves
- Previous hospitality, retail, or customer service experience; preferred but not required.
- Secondary school certificate; preferred but not required.
Responsibilities
- Greet members and guests warmly and serve as an on-site point of contact at the Community Bar.
- Cover the front desk during the building’s set business hours and keep it clean, organized, and free of clutter.
- Register and check in visiting guests in accordance with WeWork guest policies, and orient first-time visitors to the space.
- Issue and collect keys from members and guests as needed.
- Notify members of food deliveries and packages.
- Learn members’ and guests’ names and businesses, maintain relevant notes in WeWork systems, and build relationships that foster community.
- Answer questions, explain WeWork policies and procedures, and recommend relevant products, services, and local resources.
- Identify opportunities to celebrate members’ successes and milestones.
- Receive, process, sort, and organize mail and packages, and explain mail and mailroom procedures.
- Monitor shared spaces and make adjustments as needed, including picking up rubbish, resetting chairs, and straightening pillows.
- Help maintain building amenities, including restocking the Community treat bowl, keycards, and printers.
- Respond promptly and appropriately to emergencies and incidents, escalating and recording them as needed.
- Support the Community Management team and building operations as directed by the Community Associate, Community Lead, and Community Manager.
- Promote WeWork-provided service offerings appropriately and demonstrate WeWork’s core values and mission.
Benefits
- 20 days of paid time off (PTO) for full-time employees.
- Approximately 13 paid holidays for full-time employees.
- 80 hours of paid sick time per full calendar year for full-time employees.
- 16 weeks of paid parental leave for full-time employees.
- Competitive healthcare benefits for full-time employees.
- 401(k) plan for full-time employees.
- Life and AD&D insurance for full-time employees.
- Role-specific incentive plan eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
