Front Desk Associate
About The Position
The Front Desk Associate is the face of the facility and provides friendly assistance to everyone who enters. The role includes greeting visitors, answering phones and inquiries, scheduling lessons, giving directions and facility tours, and helping manage traffic within the facility. The Associate also supports facility scheduling, accepts and distributes mail and deliveries, maintains reception and restroom areas, and manages retail inventory and merchandising. The candidate should have a professional appearance and demeanor, be organized, communicate clearly, and bring an energetic, friendly, positive attitude.
Requirements
- Be reliable, professional, computer literate, energetic, and friendly.
- Be friendly, vibrant, and outgoing.
- Communicate effectively in person, by email, and by phone.
- Maintain a professional appearance and demeanor, be organized, and communicate clearly.
- Have a positive mindset and attitude.
Nice To Haves
- Knowledge of and passion for baseball and softball.
- Proficiency using Microsoft Office Suite.
Responsibilities
- Professionally greet everyone entering the building and provide a high level of customer service.
- Answer questions, provide directions, and alert staff when someone has arrived to meet them.
- Provide facility tours when requested.
- Answer and manage incoming inquiries and document follow-up or resolution in the customer inquiry log.
- Accept and distribute deliveries and mail.
- Keep the reception and restroom areas clean and free of clutter.
- Maintain program, staff, and facility schedules, including facility programs, Powered-By training, mobile league development, camps, mobile training, and clinics.
- Partner with the Manager on apparel, uniform, and equipment offerings and orders through approved vendors.
- Manage the retail area by receiving products into the system, merchandising products, and conducting and reporting weekly and monthly inventory counts to the finance team.
- Perform other related duties as necessary or assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
