Seasonal Front Desk Associate - Richmond Airport

Pet Paradise • Richmond, VA

6d • Onsite

About The Position

Pet Paradise is hiring a Seasonal Front Desk Associate to welcome pet parents and their pets at its Richmond Airport resort. The role provides a positive first interaction for guests and supports resort operations through check-ins and check-outs, customer communications, cashiering, pet handling, and maintaining the lobby and cat room. The associate also coordinates suite placement and veterinary service arrivals and appointments. This position involves substantial physical activity and schedule flexibility, including days, nights, weekends, holidays, and peak periods. The starting rate is $13.50 per hour, with a $0.50 increase six months after the hire date and another $0.50 increase on the annual anniversary date.

Requirements

• One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
• Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, positive, and team-oriented attitude.
• Strong written and verbal communication skills, with attention to detail, especially in documentation.
• Problem-solving skills and an interest in providing guests and customers with a premier experience.
• Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
• Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
• Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and their pets as they enter the resort, smiling and conversing with them.
• Organize and process guest check-ins and check-outs.
• Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
• Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
• Complete cashier and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain cleanliness of the entranceway, lobby, and restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Act as a liaison to the veterinary service team regarding appointment status and arrivals.
• Put harnesses on and take them off during check-in and check-out.
• Ensure suites are set up for each pet.
• Become familiar with different types of harnesses.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy and leadership opportunities.
• Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for both full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental health benefit, available to all employees.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed